"The will to win is not nearly as important as the will to prepare to win."

-- Bobby Knight, Basketball Head Coach

 

 "Character cannot be developed in ease and quiet. Only through experience of trial and suffering can the soul be strengthened, ambition inspired and success achieved."

-- Helen Keller, lecturer

 You are the product.

 

When you sell a service, you are the product, whether you're a real estate agent, doctor, lawyer, bed & breakfast owner, auto-mechanic, caterer, hair stylist, fitness trainer, accountant, investment advisor, childcare provider, housekeeper, dog walker, landscaper, whatever.

 

You're selling your time with the promise of a particular result as opposed to a tangible product.

 A sale is not something you pursue, it is something that happens to you while you are immersed in serving your customer.

-Unknown

 

 

A customer is the most important visitor on our premises. He is not dependent on us – we are dependent on him.

-Unknown